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Frequently Asked Questions
  • Access to CITB NI Staff
Are CITB NI staff still working and how can I contact them?

In accordance with Government directives, CITB NI staff are on a phased return to the office.  We will attempt as far as possible to continue with the essential work we do to support the industry; however the response times may be longer than normal. 

Due to Covid-19 CITB NI staff are being phased back into the office.  Phones will be open from 9am - 4pm Monday - Thursday and 9am to 3pm on Friday.  Phones will be closed daily between 1pm and 2pm.

Please use the following email addresses:
General queries
Levy queries
Grant queries
Accounts queries

  • Grants and Levy
    Can I still pay for training and claim a grant?
    We will continue to pay out on training that employers do over this period.  However, in accordance with Government direction, While CITB NI have resumed scaffolding training, this is with reduced numbers.  The Mobile Training Unit  and other direct training initiatives have been suspended at this time.  Any on-line courses that staff undertake (more than 2 hrs duration and have a net cost for training), whether in continuing employment or on furlough, can be claimed for through the normal on-line Grant Application process.
    What about 3-month Rule?
    Grant claims must be submitted to CITB NI three months of commencement of training or upon registration onto course or apprenticeship scheme, otherwise grant will be declined
    How will the apprenticeship grant be affected?

    CITB NI are continuing to process the apprenticeship grants when they are due.  Please submit your grant claim within three months of the apprentice starting the apprenticeship programme.
    I can’t get logged into the website to complete online grant claim?
    Can we add - once an online grant claim has been submitted you cannot upload attachments or amend the details.  Please email any supporting documents or the changes you require to the online grant claim.
 Please email
  • Levy

Are deadlines for levy returns flexible? 
The deadlines for the Returns are not flexible as businesses are mostly now operating as normal.  CITB NI provides sufficient time for completion of the Return forms.
Can I request a break from my Direct Debit?
The levy is a legislative requirement and CITB NI is obliged to collect it. If you cancel a direct debit the amount outstanding will remain on your account until it is paid in full. This may also result in CITB NI recommencing normal credit control procedures and you may have to pay legal fees.
If you are experiencing difficulty with payments please contact CITB NI Levy department to discuss;
My information is all in the office and I am at home working without access to this information?
The latest government guidance permits you to go to your office if necessary therefore you should be in a position to collect the information required by CITB NI.  If you have problems doing so, please email if the information relates to levy or if the information relates to grants.

Do I include payments to furloughed workers in my levy return form?
Furloughed workers are still employees of the business and therefore they should be included in the levy return form.
My business has been affected by COVID-19, do I still have to pay?
CITB NI is aware of the financial impact the Covid-19 pandemic has had on the construction industry, however, the levy is a legislative requirement and will remain outstanding on your account until it is paid in full. We will continue to process Grant payments for training carried out in accordance with our normal conditions of Grant.
If you are experiencing difficulty with payments please contact CITB NI Levy department to discuss;

I can’t get logged into website to complete 2021 levy Return or Option Return form.

The deadline for the 2021 levy Return is 5pm on 31 August 2021.  You can only complete the Return online up to this date.  You can however download the Return after the deadline from the levy section of our website - and email the Return to CITB NI.
To log on to our website you will need your Username and Password which are printed on the hard copy 2021 Return form.  You will have received this week commencing 12 April 2021.  If the details do not work, please check the website you are using and ensure it is .  If you still have a problem, please email or ring 028 9082 5466. 
The Option Returns are not available to complete online.  These will be posted hard copy to your office late September and late March, so please look out for them.  If you require a copy, please download from and email to
If you encounter any issues relating to the Returns, please email

CITB NI would prefer payment to be made by bank transfer.  This is a quicker and a more efficient way for both parties.  Our bank details are:

Danske Bank, Main Street, Antrim
Account No:      1012 5237
Sort Code:          95 02 02
Account Name: CITB NI

  • CPCS, CSCS & CSR Cards

Queries in relation to expired CPCS please refer to web site
Queries in relation to expired CSR cards please refer to web site
Queries in relation to CSCS please refer to their website -

  •  What are the guidelines for construction going back to work in recovery?

We are all following Government guidelines as we head towards the recovery stage and getting back in the workplace. Industry Federations have developed health and safety and information guidelines specifically for the construction industry in order to go back to work safely when it is appropriate. These guidelines are detailed on our Covid-19 Information Hub which is updated regularly with the latest news and information.